
SHIPPING & RETURNS
Shipping Policy
We are happy to offer a selection of shipping options, with our partner, USPS. Shipping & Delivery prices are calculated based on the order subtotal and delivery method.
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The total delivery time for your order is based on the processing time and shipment method selected.
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Second-Day and Next-Day Air services are not available for P.O. Boxes, FPO, and APO addresses or U.S. Territories.
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A signature is not required for residential deliveries; however, all commercial deliveries require a signature.
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Shipping charges shown are per ship address and reflect the number of business days for delivery from the date of purchase.
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Free Shipping and Handling offers are valid on Value Shipping unless otherwise stated in the promotion.
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All orders are processed when received. Cancellations may not be available due to the short processing times; however, we will try to accommodate the request as best as possible.
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Please note, orders are not processed on Saturdays, Sundays, or holidays. Orders placed during this time will not be processed until the next business day.
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Orders placed during the holiday season may have longer shipping times.
Domestic Shipping (48 Contiguous States)
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Most deliveries are via USPS or FedEx Ground.
Alaska & Hawaii Shipping
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Alaska & Hawaii delivery times may be longer than typical domestic deliveries.
Holiday Shipping Schedule
All orders are processed as they are received. If your order is placed after 12:00 pm CST, your order will be shipped on the next business day.
RE-Focus The Creative Office shipping will be unavailable on the following days, and will resume normal shipping schedule the next business day:
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Monday, January 20, 2020 - Martin Luther King Jr. Birthday
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Monday, February 17, 2020 - Presidents Day
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Friday, April 10, 2020 - Good Friday
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Monday, May 25, 2020 - Memorial Day
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Thursday, July 3, 2020 - Independence Day(Observed)
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Monday, September 7, 2020 - Labor Day
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Wednesday, November 25, 2020 - Day Before Thanksgiving Day
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Thursday, November 26, 2020 - Thanksgiving Day
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Friday, November 27, 2020 - Black Friday
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Thursday, December 24, 2020 - Christmas Eve
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Friday, December 25, 2020 - Christmas Day
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Thursday, December 31, 2020 - New Year’s Eve
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Friday, January 1, 2021 - New Year’s Day
Our Guarantee
RE-Focus, The Creative Office guarantees that our products will arrive at their destination defect-free. If you are not satisfied with the condition of our product, please contact customer service to return it and we will replace the product or issue a credit. Please follow the return procedures below.
For additional assistance, contact our RE-Focus customer service team. We are happy to address your concerns and ensure your satisfaction with our products.
Return & Exchange Policy
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All returns must be received within 14 days of the order delivery date.
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Returns can only be accepted for new and unused products.
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Please email our RE-Focus customer service team to initiate a return and receive a Return Merchandise Authorization (RMA) number.
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Include a copy of either your email confirmation or your packing slip with your return along with the issued RMA number.
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Please provide all contact information (Name, Address, Phone Number, Email) on your paperwork if it is not already stated on your packing slip or order confirmation.
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Please note that shipping and handling for returns may not be refunded.
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If you have any questions or concerns regarding this policy or a return, please contact our customer service team.